Frequently Asked Questions
Where can I purchase tickets for events at the Kaseya Center?
Tickets for events at the Kaseya Center can be obtained through the official website of the venue, the Miami HEAT website for basketball games, or directly at the box office on event days. Authorized sellers ensure validity.
What are the ticket office hours at the Kaseya Center?
The ticket office opens solely on event days. For Miami HEAT games, it operates three hours before tip-off. For other events, it opens at 12:00 PM and remains available until the event begins, subject to adjustments.
How do I obtain a refund for a cancelled event?
For tickets purchased online, contact the point of purchase for refund procedures. Tickets bought in person at the box office require emailing [email protected] with relevant details for processing.
Are children required to have tickets for entry?
Children under two years of age may enter without a ticket and sit on a parent or guardian’s lap, provided proof of age is presented. Children aged two and older must possess a valid ticket.
How can I access my event tickets?
All tickets are mobile-only. Access them via the Miami HEAT app, Ticketmaster app, or a mobile web browser. Ensure your device is charged and the ticket is ready for scanning upon entry.
Are tickets from third-party sellers valid?
Only tickets purchased through Ticketmaster are officially authorized. Tickets from unauthorized third-party sources may be counterfeit and will not be honored for entry at the Kaseya Center.
What is the best location for drop-off and pick-up?
The recommended drop-off and pick-up point is at HEAT BLVD, located near the venue entrance. This area facilitates convenient access for rideshare services and non-driving guests.
When do doors open for events?
Doors typically open one hour prior to the scheduled event start time for general public entry. Specific times may vary by event, so verify details in advance.
What items are prohibited inside the Kaseya Center?
Prohibited items include bags larger than 10” x 6” x 2”, outside food or beverages, bottles, cans, coolers, professional cameras, recording devices, fireworks, illegal substances, laser pointers, weapons, laptops, drones, and selfie sticks. All items are subject to inspection.
Is re-entry allowed during an event?
Re-entry is not permitted. Guests who exit the venue will require a valid, unused ticket to re-enter, in accordance with the no re-entry policy.
What are the guidelines for seating in the 100 Level during games?
Guests in the lower bowl must wait at the seating entrance until a break in play, such as an official’s whistle. This policy applies to basketball games but not to concerts.
Where are the Standing Room Only areas located?
Standing Room Only is on the 400 level. East SRO covers sections 411-414 and 417-420 for “E” tickets. West SRO covers sections 401-404 and 407-410 for “W” tickets, with standing platforms at the balcony’s final row.
How can I arrange a birthday message display during a HEAT game?
Birthday messages are available for season ticket holders, corporate partners, or those with birthday packages. Contact Season Ticket Services at 786-777-1400 and provide your account number. This service is not offered for non-HEAT events.
Are laptops or tablets allowed inside?
Laptops are prohibited. Tablets exceeding dimensions of 9.56” x 7.47” x 0.34” are not permitted. Smaller tablets may be allowed, subject to security discretion.
Is free Wi-Fi available at the Kaseya Center?
Free public Wi-Fi is provided throughout the venue grounds and interior. Connect to the network upon arrival for internet access during events.
How can I secure parking for an event?
Advance parking passes can be purchased online via Ticketmaster for most non-HEAT events, guaranteeing a spot in the P2 Garage. Cash is not accepted; pre-purchase is recommended to ensure availability.